Household Product FAQs

Can we help answer your questions?

An initiative by the Victorian Government aimed at helping households and businesses reduce their energy consumption, save on energy costs, and lower greenhouse gas emissions by providing financial incentives for installing energy-efficient products and appliances.

Both households (owners and tenants) and businesses in Victoria can participate in the VEU Program, as long as they meet the eligibility criteria. To confirm your eligibility, please contact us, and we can help you determine if you qualify for the program.

The VEU Program supports a wide range of energy-efficient products and upgrades, including, high-efficiency heating and cooling systems, Heat-pump water heaters & weather sealing.

For a comprehensive list of eligible products and services, please visit the VEU Program’s official website:

The amount you can save depends on the type and number of energy-efficient upgrades you install. The more upgrades you make, the more you can potentially save on your energy bills.

The VEU Program is an ongoing initiative, but the incentives and eligible products may change over time. It’s best to act soon to take advantage of the current incentives and start saving on your energy bills.

Yes, if you are renting a residential property in Victoria you are eligible to participate in the VEU Program. However, you may need to consult with your landlord or agent before installing any energy-efficient upgrades that involve major building works.
For example air conditioning / heating & hot water systems.

Our company works with service providers to provide full installation services for the energy-efficient products. Our team of certified technicians will ensure that your upgrades are installed properly and in compliance with the VEU Program’s guidelines.

Yes, all energy-efficient products installed under the VEU Program come with a manufacturer’s warranty. The duration and terms of the warranty can vary depending on the specific product. We can provide more detailed information during the product selection process.

Participating in the VEU Program itself doesn’t involve any costs or fees. However, there may be costs associated with the purchase and installation of the energy-efficient products, minus the financial incentives provided by the program. In some instances the financial incentives provided by the program can out weigh the purchase and installation cost on certain energy-efficient products thus giving us the ability to supply and install these products FREE OF CHARGE.

If you encounter any issues with your energy-efficient products after installation, please contact our customer support team immediately. We’ll assist you in troubleshooting the problem and, if necessary, arrange for a technician to visit your property for repairs or replacement under the product’s warranty.

Yes, you can participate in the VEU Program more than once as long as you’re installing different types of energy-efficient products or upgrading additional properties. Each application is subject to its own eligibility criteria and approvals.

The benefits of the VEU Program are tied to the property where the energy-efficient products are installed. If you move to a new residence, the benefits stay with the original property. However, you may be eligible to participate in the program again at your new address.

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